FAQ

Shipping & Orders

Do you ship internationally?
Yes, with DHL Express Shipping.

Which courrier do you use for domestic orders (UK)?
Royal Mail.

How long does it take to ship an order?
We process and ship orders within 2 business days. Please note that we do not ship on weekends or bank holidays.

Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email.

Can I cancel my order?
If your order has not yet been packed, labelled, or shipped, we may be able to cancel it. But we typically process orders quickly. Please contact us as soon as possible, and we’ll do our best to assist you.

Returns & Sizing

What is your return policy?
You can find our full return policy here.

How can I check the sizing?
We provide a  size chart on our website to help you find the perfect fit. Otherwise email us your measurements/photo and we can help you choose the best size.

Taxes & Duties

Who is responsible for VAT, customs, and duties?
If applicable, customers are responsible for paying any VAT, customs, and duty fees related to their order. 

The Social Berry Club

What is The Social Berry Club?
It’s our exclusive community where members get early access to launches, special discounts, and more.

How can I join the club?
Sign up for our newsletter to be part of the community. 

Contact Us

How can I reach customer support?
You can contact us at hello@thesocialberry.co.uk (UK support), hello@thesocialberry.store (International support) or through our contact page. We aim to respond within 2-3 business days.